Terms and conditions of use

Warranty of the goods

Trophées Ideal Inc.. guaranteed the accuracy of the lettering according to the received text. The customer will therefore have to ensure that the shipment is except of spelling errors. All damaged goods or incorrect can be replaced without costs in the 5 days following the receipt of your order. No return will be accepted without an authorization number obtained beforehand by Ideal Trophies Inc.


Shipments of the files

When you need to send us the information by file, here is the list of extensions accepted:

Text format: PDF, DOC, TXT, XLS.

If possible transform files in vector curves.

Image Format: PNG, JPG, CDR, PSD, AI, PDF

*Bitmap ( level of gray ) 300ppi or more.

We use the version of the following software:

- Corel Draw version X8 or less.

- Illustrator version CS6 or less.

Delivery

We assume no responsibility for the delays in the carrier outside of our control such as strikes, climatic conditions, etc. If the delivery is required for a special occasion, please indicate this in the section Special Instructions at the time of your order. All orders will be shipped by flagship mail solutions to unless notice to the contrary.

Typographical errors

We are doing our best to provide you with the most up-to-date information that is. If an error has occurred on the site, we reserve the right to correct or cancel an order, to indicate the corrections on the order and to correct the error on our Web site, and this, at any time.

Responsibility

Trophées Ideal Inc. can in no way be held responsible for direct or indirect damages for any loss of data resulting from the use of or inability to use the site.

Trophées Ideal Inc. is not responsible for the rights of use/author of logo, trade-marks or slogans to Burn/print the customer should obtain, all at its expense.